Who is LogPay?
LogPay Transport Services GmbH, a company of Volkswagen Financial Services, is an issuer of fuel, charge and service cards that can be used for the cashless procurement of fuel, charge and tolling services throughout Europe. The portfolio of services provided by LogPay Transport Services GmbH includes our years-long successful fuel card business for national and international customers with a European-wide acceptance network, tolling services in 20 European countries and value-added services such as flexible reporting.
How do I apply for the Charge&Fuel Card?
Applying for the Charge&Fuel Card couldn’t be easier: just click one of the ‘APPLY NOW’ buttons on our website.
What does the Charge&Fuel App do?
The Charge&Fuel App includes the following functionalities:
• convenient service and charging station search with filter function;
• display of the current availability of the charging points;
• add charging points to your favourites;
• navigation to service and charging stations and planning routes;
• authenticate, start and end charging sessions (depending on the provider);
• monitoring of all charging transactions, including the duration and cost of each charging session; and
• daily updates of the prices of various types of fuel
What do I need to use the Charge&Fuel Card?
To use the Charge&Fuel Card you need:
• the Charge&Fuel App,
• and the Charge&Fuel Card with a valid charging tariff.
Are there different authorization levels for the Charge&Fuel Card?
One cannot select different authorization levels for the Charge&Fuel Card. By default, the card enables the cashless purchase of vehicle-related goods and services (e. g. fuels, lubricants, car wash, vehicle-related shop items, tolls/vignettes). Other shop items such as cigarettes or food cannot be purchased with the Charge&Fuel Card.
Where can I see the charging points that are available to me?
The Charge&Fuel App displays all affiliated charging points.
How can I verify my identity at publicly-accessible charging points?
Some charging points are activated with the Charge&Fuel App and others with the Charge&Fuel Card. The Charge&Fuel App will guide you through initiating your charging session.
In which countries can I use the Charge&Fuel Card and App?
Presently, you can already charge at more than 280,000 charging points in the following European countries: Germany, France, Austria, Belgium, Bulgaria, Switzerland, Czech Republic, Denmark, Estonia, Spain, Finland, United Kingdom, Greece, Croatia, Hungary, Ireland, Italy, Lichtenstein, Lithuania, Luxembourg, Latvia, Netherlands, Norway, Poland, Romania, Sweden, Slovenia and Slovakia. In Germany alone, there are more than 60,000 charging points available. You can also purchase fuel at more than 20,000 LOGPAY acceptance points in 19 European countries. We are constantly expanding this charging and fueling network for you.
At which fueling stations can I pay with the Charge&Fuel Card?
You can refuel at more than 20,000 LOGPAY acceptance points in Europe. You can also find all available filling stations in the Charge&Fuel app.
What do I do if my Charge&Fuel Card is defective or lost?
Please contact LogPay’s customer service.
Telephone: +800 00002030
Email: chargeandfuel@logpay-ts.de
What happens to old or no longer needed charge or fuel cards?
Please send to
LogPay Transport Services GmbH
Schwalbacher Str. 72
65760 Eschborn, Germany
or dispose of it yourself as electronic waste (due to the chip it contains).
How do I apply for the Charge&Fuel Card?
Applying for the Charge&Fuel Card couldn’t be easier: just click one of the ‘APPLY NOW’ buttons on our website.
What do I need to use the Charge&Fuel Card?
To use the Charge&Fuel Card you need:
• the Charge&Fuel App,
• and the Charge&Fuel Card with a valid charging tariff.
When does each tariff pay off?
We offer you three tariffs that fit your individual driving behaviour. The Standard tariff is perfect for trips with a plug-in hybrid vehicle with its low monthly basic fee of 3.80 GBP (incl. VAT). If you drive a purely battery-electric vehicle, you can benefit from our special conditions at IONITY fast-charging stations. Here you can choose between two additional tariffs, IONITY M and IONITY L, in addition to the standard tariff. Both tariffs show improved charging conditions at IONITY fast charging stations compared to the standard tariff. In the tariff IONITY M you can charge for 0.45 GBP per kWh and in the tariff IONITY L you can charge for 0.25 GBP per kWh instead of 0.70 GBP per kWh in the standard tariff.
The activation of the charging tariffs IONITY M and IONITY L as part of the Charge&Fuel Card is subject to a higher monthly basic fee of 7.90 GBP (incl. VAT) for IONITY M and 15.50 GBP (incl. VAT) for IONITY L. An electric vehicle with a CCS (Combined Charging System) connection is required for the use of the IONITY fast charging network. We recommend using the Charge&Fuel Card tariff IONITY M if you charge with at least 239 kWh per year in the IONITY fast charging network. If you charge your electric vehicle with more than 390 kWh per year in the IONITY fast charging network, the Charge&Fuel Card tariff IONITY L is recommended.
What payment methods are accepted for the Charge&Fuel Card?
Currently, you can pay invoices using a SEPA mandate.
What will I receive after applying for the Charge&Fuel Card?
If you have ordered the Charge&Fuel Card, you will receive the following items:
1. Your Charge&Fuel Card incl. Welcome Package and App Password
2. PIN letter for the refueling function of your Charge&Fuel Card
Items will be sent separately to the address you provide.
Who can I contact if the Charge&Fuel Card has been ordered but has not yet arrived?
Please contact LogPay’s customer service.
Telephone: +800 00002030
Email: chargeandfuel@logpay-ts.de
How much does it cost to charge at home or abroad?
The price per charging session is country-specific and in most countries depends on the respective charging point operator. Please check the Charge&Fuel app for the actual costs before starting a charging process.
When does each tariff pay off?
We offer you three tariffs that fit your individual driving behaviour. The Standard tariff is perfect for trips with a plug-in hybrid vehicle with its low monthly basic fee of 3.80 GBP (incl. VAT). If you drive a purely battery-electric vehicle, you can benefit from our special conditions at IONITY fast-charging stations. Here you can choose between two additional tariffs, IONITY M and IONITY L, in addition to the standard tariff. Both tariffs show improved charging conditions at IONITY fast charging stations compared to the standard tariff. In the tariff IONITY M you can charge for 0.45 GBP per kWh and in the tariff IONITY L you can charge for 0.25 GBP per kWh instead of 0.70 GBP per kWh in the standard tariff.
The activation of the charging tariffs IONITY M and IONITY L as part of the Charge&Fuel Card is subject to a higher monthly basic fee of 7.90 GBP (incl. VAT) for IONITY M and 15.50 GBP (incl. VAT) for IONITY L. An electric vehicle with a CCS (Combined Charging System) connection is required for the use of the IONITY fast charging network. We recommend using the Charge&Fuel Card tariff IONITY M if you charge with at least 239 kWh per year in the IONITY fast charging network. If you charge your electric vehicle with more than 390 kWh per year in the IONITY fast charging network, the Charge&Fuel Card tariff IONITY L is recommended.
What payment methods are accepted for the Charge&Fuel Card?
Currently, you can pay invoices using a SEPA mandate.
Where can I see the charging points that are available to me?
The Charge&Fuel App displays all affiliated charging points.
How can I verify my identity at publicly-accessible charging points?
Some charging points are activated with the Charge&Fuel App and others with the Charge&Fuel Card. The Charge&Fuel App will guide you through initiating your charging session.
At which fueling stations can I pay with the Charge&Fuel Card?
You can refuel at more than 20,000 LOGPAY acceptance points in Europe. You can also find all available filling stations in the Charge&Fuel app.
What does the abbreviation HPC stand for?
HPC stands for High-Power-Charging (HPC). HPC enables very fast charging of an electric vehicle. This option is particularly advantageous on long journeys. Note: an electric vehicle with a CCS (Combined Charging System) connection is required to use the IONITY fast charging network.
What types of charging are there?
Electric (BEV) and plug-in hybrid (PHEV) vehicles can be charged with alternating current (AC) at a conventional household socket with appropriate fuse protection, a wallbox or at special charging points. Electric vehicles (BEV) can also be charged with direct current (DC/HPC) at fast charging stations. Direct current charging takes much less time compared to alternating current charging.
Example based on a Volkswagen ID. 3 (58 kWh battery):
AC charging:
Household socket 2.3 kW 100% of battery capacity: approx. 25 hours
Charging time AC 7.2 kW 100% of battery capacity: approx. 9. 5 hours
Charging time AC 11 kW 100% of battery capacity: approx. 6 hours
DC/HPC charging (10-80%) - The charging power drops when the charge level exceeds 80%.
Charging time DC 100 kW 80% of battery capacity: approx. 35 minutes
Where can I see the charging points that are available to me?
The Charge&Fuel App displays all affiliated charging points.
How can I verify my identity at publicly-accessible charging points?
Some charging points are activated with the Charge&Fuel App and others with the Charge&Fuel Card. The Charge&Fuel App will guide you through initiating your charging session.
What do I have to consider during the charging process at a public charging station?
These steps describe the procedure for an all-electric Volkswagen ID. 3. In addition to the points mentioned here, you will find all relevant information and notes in your owner's manual.
Start charging process
1. The vehicle must be unlocked
2. Press the charging port cap to open it. The charging port is located at the rear on the passenger side
3. If applicable, use the supplied cable for AC charging from the vehicle
4. Insert the plug and hold it in place until the end of the locking process
5. Activate/pay for the charging station (hold the RFID card against the reader of the charging station or start the charging process via the app) and follow the instructions on the charging station.
Note: Use only charge cards (e. g. the Charge&Fuel Card) approved or accepted by the corresponding providers. If applicable, use other providers or a credit card
Conduct the charging process
6. Watch the charging LED. A legend is located as a sticker next to the charging socket
7. Charging energy and estimated charging time are displayed in the instrument cluster as soon as the door is opened
End charging process
8. To end the charging process, unlock the vehicle
9. End the charging process by pressing the button on the charging flap. Acknowledge the charging process at the charging station by holding down the RFID card again - follow the instructions on the charging station
10. Disconnect the charging plug (unlocking capability is indicated by an illuminated LED above the flap). Press the button again to unlock (if applicable)
11. Stow the cable back in the vehicle (if applicable)
How much does it cost to charge at home or abroad?
The price per charging session is country-specific and in most countries depends on the respective charging point operator. Please check the Charge&Fuel app for the actual costs before starting a charging process.
What can I do if the charging session does not work?
Please make sure the card has been activated.
In the case of technical difficulties at the charging point, please contact the respective hardware manufacturer directly. The hotline number is available both in the detailed information about the respective charging point in the Charge&Fuel App and directly at the charging point.
What does the Charge&Fuel App do?
The Charge&Fuel App includes the following functionalities:
• convenient service and charging station search with filter function;
• display of the current availability of the charging points;
• add charging points to your favourites;
• navigation to service and charging stations and planning routes;
• authenticate, start and end charging sessions (depending on the provider);
• monitoring of all charging transactions, including the duration and cost of each charging session; and
• daily updates of the prices of various types of fuel
In which countries can I use the Charge&Fuel Card and App?
Presently, you can already charge at more than 280,000 charging points in the following European countries: Germany, France, Austria, Belgium, Bulgaria, Switzerland, Czech Republic, Denmark, Estonia, Spain, Finland, United Kingdom, Greece, Croatia, Hungary, Ireland, Italy, Lichtenstein, Lithuania, Luxembourg, Latvia, Netherlands, Norway, Poland, Romania, Sweden, Slovenia and Slovakia. In Germany alone, there are more than 60,000 charging points available. You can also purchase fuel at more than 20,000 LOGPAY acceptance points in 19 European countries. We are constantly expanding this charging and fueling network for you.
Which charging and fuel cards can I store in the app?
The following card types can be stored in the Charge&Fuel app: Charge&Fuel Card
You can also use the Charge&Fuel app without a card to find filling and charging stations. Depositing a card enables additional functions such as a transaction overview, starting charging processes and using digital refuelling via Mobile Fueling.