Charge&Fuel | Tankkarte und Ladekarte | Volkswagen Financial Services

A single charging and fuel card, and an app – a multitude of benefits

With the Charge&Fuel Card and App issued by LOGPAY Transport Services GmbH, you can conveniently charge and refuel your electric, plug-in hybrid or conventional vehicle anywhere in Europe. You can already use the Charge&Fuel charging card and app to charge your vehicle at around 800,000 charging points in 27 European countries,* and the fuel card to refuel at 22,000 service stations in the LOGPAY acceptance network. Now, find out what else you can do with the Charge&Fuel Card and App.

We combine the convenience of charging your electric vehicle with all the benefits of a classic fuel card.

Gain access to IONITY, Europe’s largest fast charging network with a charging capacity of up to 350 kW.

Use the fuel card to refuel cashlessly at all acceptance points.

Charge and refuel conveniently at our cooperating partners – all over Europe.

Receive an electronic invoice listing your monthly charging and refuelling transactions.

Use the Charge&Fuel App to find available charging points and service stations quickly and conveniently.

The Home Charging service makes it easy for you to reimburse your company car drivers the costs of charging their vehicle at home.

Use the Mobile Fueling feature to pay for your fuel easily and securely, directly from the app.

All from a single source.

The current charging infrastructure is supplied by different electricity providers including energy suppliers, public utilities, municipalities and town councils. You would need a different access medium to be able to use the respective provider’s charging network. We have combined all these forms of access into a single medium, the Charge&Fuel charging card, to make it all more user-friendly.

Fast charging network.

Its reliable and powerful charging stations along the major European transport routes make IONITY the leading fast charging network in Europe. The short charging times resulting from charging capacities of up to 350 kW enable you to enjoy the benefits of electric mobility even on long trips.

Cashless refuelling.

Drivers of plug-in hybrid or conventional vehicles also need access to fossil fuels to refuel. The Charge&Fuel Card is a fuel card that gives you access to LOGPAY’s service station network, enabling you to make cashless payments at more than 22,000 acceptance points in 21 European countries.

Available across Europe.

Cross-border charging with a single contract and a single charging card offers the utmost in flexibility. Conveniently charge your vehicle at more than 800,000 charging points in 27 European countries, with more to come.

Monthly invoice.

We automatically bill all charging and fuel transactions that you have made using the Charge&Fuel Card and App on a monthly basis. The electronic invoice includes an itemised list of all the individual transactions, enabling you to keep track of your expenses at all times.

Charging and service station finder.

Finding all affiliated charging points and service stations is easy and convenient with the Charge&Fuel App. The integrated satnav feature will route you directly to your desired destination. The app also provides detailed information, including the locations of the service and charging stations, and the current availability of the charging points.

How charging and refuelling with the Charge&Fuel Card and App works.

Apply for the Charge&Fuel Card online today and download our Charge&Fuel App. It couldn’t be easier.

Apply for a Charge&Fuel Card online.

Apply now

Download the Charge&Fuel App.

Download the app

Easy charging and refuelling.

Tariffs.

We have various fuel and charging tariffs that perfectly match your individual refuelling and charging needs. With our FUEL tariff you can refuel petrol and diesel throughout Europe. Due to its low subscription fee, our FLEX tariff is ideal for customers who make the occasional trip with a plug-in hybrid vehicle. The ADVANCED tariff includes standardised AC and DC prices nationwide, as well as consistent overstay fees for transparent and predictable expenses. PRO is the ideal solution for high-mileage drivers who need to charge their vehicle frequently and quickly. All our tariffs can be cancelled from month to month so that you can easily switch tariff if required.

During the application process, you can select any of the following tariffs:

Tariff	FUEL UP	FLEX	ADVANCED	PRO³
Price_{(excl. VAT)}	0,00 €/Monat	3,50 €/month	6,00 €/month	11,00 €/month⁴
AC (normal charging) _{(excl. VAT)}	-	Price varies according to charging point¹	0,39 £/kWh¹	0,39 £/kWh¹
DC (fast charging) _{(excl. VAT)}	-	Price varies according to charging point¹	0,45 £/kWh¹	0,45 £/kWh¹
IONITY _{(excl. VAT)}	-	0,62 £/kWh¹	0,59 £/kWh¹	0,44 £/kWh¹
Blockingfee¹	-	Price varies according to charging point¹	AC: from 240 min. onwards £0.04/min. (from 09:00 to 21:00) DC: from 90 min. onwards £0.13/min.
Can be cancelled from month to month²	✓	✓	✓	✓

¹Electricity prices are traded daily on the stock exchange and, like fuel prices, are variable. The specified consumption-based electricity prices and overstay fees are the currently applicable prices in Germany. These are not fixed for the term of the contract. The electricity price and overstay fee components apply individually to each charging session. The consumption-based electricity prices and applicable overstay fees for the Flex tariff and when charging abroad vary according to charging station. The applicable electricity prices and overstay fees can be viewed in the Charge&Fuel App before starting each charging session.

²There is no minimum term. The cancellation period is one month until the end of the next calendar mo.

³In the case of the Charge&Fuel Pro tariff, LOGPAY will automatically lock in a corresponding tariff with IONITY. Consequently, it is only possible to select this tariff if the vehicle identification number (VIN) is provided to LOGPAY during the subscription process.

⁴The monthly subscription fee applies to vehicle brands of IONITY shareholders: the Volkswagen Group (Volkswagen, Audi, SEAT, CUPRA , ŠKODA, Volkswagen Commercial Vehicles and Porsche), the BMW Group (BMW and Mini), the Mercedes-Benz Group (Mercedes and smart), Ford Motor Company and the Hyundai Motor Group (Hyundai and Kia). The monthly subscription fee for other (non-shareholder) vehicle brands is €15.20 excl. VAT for corporate customers and €18.09 incl. VAT for private customers.

Our additional services.

In addition to the Charge&Fuel Card, we offer other services that enable you to charge and refuel your vehicle without worry.

The Charge&Fuel App.

In addition to the Charge&Fuel Card, we offer other services that enable you to charge and refuel your vehicle without worry.

Find.
Find available charging points and service stations quickly and conveniently in the Charge&Fuel App..
Charge.
Depending on the provider, use the Charge&Fuel charging card or app to authenticate, start and end a charging session.
Refuelling.
Refuel cashlessly by presenting the Charge&Fuel fuel card and entering the corresponding PIN.
Keeping track.
A monthly collective billing cycle makes your transactions fully transparent.

Overview of the Charge&Fuel App features:

Filtering options in the fuel and charging app.

Filtering options such as plug type and fast charging stations for electric vehicles make it easier for you to search for charging and service stations. You can easily add preferred destinations to your favourites.

Detailed information.

In the app you will find detailed information such as service and charging station locations as well as their current availability.

Navigation.

Use the app to navigate directly to your selected destination and plan your subsequent route.

Starting and ending charging sessions.

Depending on the provider, you can use the app to start and end charging sessions for your electric vehicle. Authentication is via QR code or your card.

Overview.

All charging and refuelling transactions made using the app, including duration and costs, are clearly displayed directly in the app.

Download the Charge&Fuel App now:

Available for iOS and Android.

FAQ.

LOGPAY Transport Services GmbH, a subsidiary of Volkswagen Financial Services, is an issuer of fuel, charging and service cards that can be used for the cashless procurement of fuel, charging and tolling services throughout Europe. The portfolio of services provided by LOGPAY Transport Services GmbH includes our years-long successful fuel cards for national and international customers with a European-wide acceptance network, and value-added services such as flexible reporting

The Charge&Fuel App includes the following functionality:

• Conveniently search for service and charging stations with filtering options (e.g. by plug type, charging speed, fuel type)

• Display the current availability of the charging points

• Add acceptance points to your favourites

• Precisely plan routes and navigate to service and charging stations (redirects to your preferred navigation app)

• Authenticate, start and end charging sessions (depending on the provider)

• View all refuelling and charging transactions

• View daily updates of the prices of various types of fuel and consumption-based prices at charging stations

• Use Mobile Fueling in the app for the cashless payment of fuel at participating service stations

• Use with Apple CarPlay and Android Auto

• Log in to your Charge&Fuel account with your email address and password

or using your Volkswagen ID, Audi ID, FS.ID or Verimi

• Add your LOGPAY cards (Charge&Fuel Card, co-branded SHELL card, co-branded Routex card)

The Charge&Fuel Card does not have different authorisation levels.

The standard function of the card is to enable the cashless purchase of vehicle-related goods and services, including fuels, lubricants, car washes, vehicle-related shop items, tolls and vignettes. Other shop items such as cigarettes and food items cannot be purchased with the Charge&Fuel Card.

You can already charge your electric vehicle at more than 800,000 charging points in the following European countries: Germany, France, Austria, Belgium, Bulgaria, Switzerland, the Czech Republic, Denmark, Estonia, Spain, Finland, the United Kingdom, Greece, Croatia, Hungary, Latvia, Italy, Lithuania, Luxembourg, Latvia, Netherlands, Norway, Poland, Romania, Sweden, Slovenia and Slovakia. There are more than 160,000 charging points in Germany alone. You can also purchase fuel at more than 22,000 LOGPAY acceptance points in 21 European countries. We are constantly expanding our network of charging and service stations for your convenience.

We offer three tariffs that fit to your needs. With its low monthly subscription fee of €4.17 (incl. VAT), the FLEX (formerly Standard) tariff is perfect for the occasional trip with a plug-in hybrid vehicle. The ADVANCED tariff, which is suitable for regular charging, has a monthly subscription fee of €7.14 (incl. VAT), while the PRO tariff, which is ideal for frequent charging and long-distance drivers, has a monthly subscription fee of €13.09.

The Pro tariff becomes the better option for drivers of vehicles from shareholder brands of the IONITY joint venture when they have a monthly charging volume of more than 45 kWh (without taking idle time into account) and they use IONITY charging stations. This tariff becomes the better option for drivers of vehicles from non-shareholder brands when they have a monthly charging volume of more than 139 kWh and they use IONITY charging stations.

What will I receive after applying for the Charge&Fuel Card?

After applying for the Charge&Fuel Card, you will receive the following by post:

1. your Charge&Fuel Card, including a welcome pack and your app password

2. your PIN to be able to refuel with your Charge&Fuel Card

These will be sent separately to the address you specified.

Electric (BEV) and plug-in hybrid vehicles (PHEV) can be charged with alternating current (AC) using a conventional household socket with adequate RCD protection, a wall-mounted charger or at specific charging points. Electric vehicles (BEV) can also be charged with direct current (DC/HPC) at fast charging stations

DC charging takes significantly less time than AC charging.

Example based on a Volkswagen ID.3 with a 58 kWh battery:

AC charging:

2.3 kW household socket, 100% charge: around 25 hours

Time to reach 100% charge with 7.2 kW AC charging: around 9.5 hours

Time to reach 100% charge with 11 kW AC charging: around 6 hours

DC/HPC charging (10–80%) – The charging capacity decreases when 80% charge is exceeded.

Time to reach 80% charge with 100 kW DC charging: around 35 minutes

Please ensure that the card has been enabled.

In the event of a technical issue at a charging point, please contact the respective hardware operator directly to start the charging session remotely if the technical requirements of the charging station allow this. The hotline number is available both in the detailed information about the respective charging point in the Charge&Fuel App and directly at the charging point.

The companies behind the Charge&Fuel Card and App.

About us.

Contact us.

If you have any questions about the Charge&Fuel Card and App, our customer service team will be happy to help.

Email.

Please contact our customer service team by
email at chargeandfuel@logpay.de

Send email now

Telephone.

You can reach our customer service by telephone on
00800 00002030

Call now

An offer of LOGPAY Transport Services GmbH, Schwalbacher Str. 72, 65760 Eschborn, Germany - a subsidiary of Volkswagen Financial Services AG.

The direct and indirect subsidiaries of Volkswagen Financial Services AG render various services under the joint sign “Volkswagen Financial Services”. Such services are banking services (through Volkswagen Bank GmbH), leasing services (through Volkswagen Leasing GmbH), insurance services (through Volkswagen Versicherung AG, Volkswagen Autoversicherung AG) as well as mobility services (inter alia through Volkswagen Leasing GmbH). In addition, insurance products of other providers are offered.

“Volkswagen Financial Services” is a joint service brand of the direct and indirect subsidiaries of Volkswagen Financial Services AG.

Tariffs.

Filtering options in the fuel and charging app.

Detailed information.

Navigation.

Starting and ending charging sessions.

Overview.

Who is LOGPAY?

How do I apply for the Charge&Fuel Card?

What functionality does the Charge&Fuel App offer?

What do I need to be able to use the Charge&Fuel Card?

Does the Charge&Fuel Card have different authorisation levels?

In which countries can I use the Charge&Fuel Card and App?

At which service stations can I pay with the Charge&Fuel Card?

What do I do if my Charge&Fuel Card is defective or lost?

What happens to old or no longer needed charging or fuel cards?

When does a tariff become the better option?

What will I receive after applying for the Charge&Fuel Card?

Who can I contact if I have applied for the Charge&Fuel Card but it has not yet arrived?

I already have a charger at home. Can I use it for the Home Charging service?

Where can I see the charging points and service stations that are available to me?

What does HPC stand for?

What are the various types of charging?

What can I do if the charging session does not work?

The companies behind the Charge&Fuel Card and App.

About us.

Email.

Telephone.